In 2015 and for the first time since 2008, there has been an increase in the volume of claims handled, at 10, compared to 6 last year. The arbitration work of the Investor Ombudsman reached 60% in 2015, the lack of conflict being worth of particular note. The claims that ended in mutual agreement account for 40% and the remaining 20% were deemed unfavourable for the investor by the Ombudsman office.
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